Frequently Asked Questions

1. Can I go through one of the Online Tours offices to pay for the flight processed through the web?
Flights to Cuba that are processed through the web usually have a lower cost than in our offices, so if you pay in them they will be charged a supplement.

2. Is it possible to dispatch carry-on baggage on international flights?
Yes, 1 piece with the following dimensions is allowed: 51x41x23 cm, the sum of the 3 dimensions cannot exceed 115cm, and does not exceed 5 kg. Consult it according to the company.

3. What luggage is allowed for baby and child?
Each company has its treatment:
- In the case of the baby (infant) in age between 0 and 2 years old, 8kg weight is allowed. Consult it according to the company.
- The child (02 - 12 years old) does not apply the same conditions of his parents or adults who accompany him on the flight.
4. Can I choose my seat on the plane?
Seat reservations can be made up to 4 days before departure by contacting sales staff, as long as the company has it operational. The fee for this service varies depending on each company.

5. Do I have to re-confirm the flight with the airline in Cuba?
It is recommended to reconfirm your return flight at destination 48h before departure, you can do it by calling the following numbers:
 • Cuban (537) 8344949 / (537) 8344446
 • Air France (537) 2064444
 • Iberia (537) 2043444 / (537) 2043445
 • Air Europa (537) 2046904/2046914
 • Evelop Spain 902 222 008 (+34 971 44 80 82 from outside Spain)
 • Evelop Cuba (537) 8303030 / (537) 2053030
 • Swiss (537) 6497311
6. Have I made the payment for the flight to Cuba, when and how do I receive the electronic confirmation itinerary?
The itinerary is sent by email. This will be sent to you in a maximum of 48 working hours. If not, please contact the web department: by phone or email.
7. Which season is usually the best prices?
The flights are generally cheaper from January to June, excluding Easter and from September to the first fortnight of December.
8. Customs Regulations in Cuba
It is allowed to carry up to 30kg of baggage exempt from payment to Cuba (as long as it does not include items regulated by Customs), and from this weight a rate of 10 CUC is established for each extra kilo of weight.
Consult the website of the General Customs of Cuba www.aduana.co.cu, we recommend reviewing the regulations established in the sections: At the entrance and At the exit
9. What are the advantages of hiring the VIP Lounge or Airport Assistance?
After a transatlantic flight it is highly recommended to hire the services of the Airport VIP Lounge (VIP Launge) or Assistance.

VIP LOUNGE:
-The VIP lounges of the airport are located both in the arrivals area and in the Departures area of ​​Terminal 3. They have a telephone, fax services, photocopies, televisions, light snacks, an open bar, newspapers and reserved, as well as assistance. from the arrival of the passenger.
-Customers are picked up by airport staff at the door of the plane (finger).
-They have priority to pass customs controls (they don't have to queue, they go through another door).
-While the client waits in the VIP Lounge enjoying a snack or a drink, an airport official collects the luggage from the tapes and personally delivers them, providing assistance to the passenger until he leaves the airport.

ASSISTANCE:
-The personalized assistance service at the airport consists of facilitating your passage through the airport.
-The assistance staff will pick you up personally at the door of the plane and guide you during your departure journey at the airport from the arrivals area to make it as pleasant and simple as possible.
-It will facilitate the passage through the checkpoints until the delivery of your luggage.


* You should be aware that the use of these services does not exclude your responsibility to weigh your luggage personally and pass immigration controls.
10. How can I pay for a pre-reservation ONLINE if you do not allow me to pay by card?
Reservations must be paid by card at the same time of processing. If the process is closed without having made the payment, the flight will be subject to a new quote, and you should check the service rate and conditions again, calling us by phone or writing an email.
Payment may be made in one of the following ways:

• Card payment via payment link
We will send you a payment link by sms or email, so you can proceed with the payment by card.

• Deposit or transfer in our account number at Banco La Caixa
IBAN account number: ES76 2100 0709 28 0200265641
For the transfer, you must write down the name and surname of one of the passengers.
To facilitate the procedures, it is recommended to enter La Caixa.

11. Can you request connections from other cities on the peninsula and from the Canary Islands to connect with the international flight?
Yes, check in our flight search engine to Cuba and you will get all the available options according to your itinerary and airport of origin.
12. Which airlines operate from Spain to Cuba?

*** TABLA****